Software Support Specialist

Posted 2 months ago

Job Features

Job CategorySupport
Job OverviewMarketplace Software is looking for a software support specialist. You will provide comprehensive technical support via phone and email to our customers. You will work closely with the support team to resolve open issues, and the development team to demonstrate software bugs. A strong customer service attitude is required. This is a fully remote position.
Responsibilities and DutiesProvide customers with software support via phone, email, and screenshares in a timely matter. Use of various internal tools to log emails, calls, and open issues. Prioritize and manage several open issues at one time. Update and maintain our help guide by documenting technical knowledge. Reproduce and report software defects / bugs to development team. Assists in testing and implementation of software updates, as well as any associated communication with the development department. Collaborate daily with support and development teams pertaining to software issues.
QualificationsTwo or more years of technical support experience preferred. Proficiency in software troubleshooting techniques and methodologies. Ability to communicate clearly and professionally with people over phone calls and emails. Customer-centric mentality. Detail oriented. Experience with QuickBooks is a bonus.
CompensationSalary dependent on experience. 401K Program. Full time work from home position. Paid Sick Leave and PT. Flexible Hours.

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