Wherever we are, we work together.
Join the e-manage|ONE team at Marketplace Software and embark on a journey to build your dream career from anywhere. We’re committed to creating remote-friendly, flexible opportunities that make work life simpler, more pleasant, and more productive.
e-manage|ONE: Redefining the Future of Work
Every day, we’re innovating and evolving to transform the furniture industry. Join us in shaping
a future where work is more efficient, empowering, and tailored to meet the needs of every business:
Efficient
At e-manageONE, efficiency is our mantra. We unite teams across different functions and geographies, leveraging technology to simplify complex processes and enhance productivity.
Empowering
We’re committed to fostering a culture where every voice matters. Our diverse team mirrors the multifaceted nature of our industry, ensuring that every perspective is valued and every contribution makes an impact.
Tailored
Flexibility is in our DNA. We believe in the power of personalized work experiences, enabling our team to work in ways that suit their individual styles and life commitments, driving collective success.
Our Core Values
These values are the cornerstone of our identity at e-manage|ONE. They guide our decisions, shape our culture, and drive our commitment to excellence in the furniture industry. We’re not just creating software; we’re crafting tools that empower businesses to excel, innovate, and grow.
Innovation
Customer Centricity
Integrity
Continuous Improvement
Collaboration
Employee Empowerment
Empowering Our Team to Excel
At e-manage|ONE, we believe in supporting our team not just as professionals but as individuals with diverse needs and aspirations. We’re committed to providing benefits and resources that help our employees thrive in every aspect of their lives. Here’s how we ensure our team feels valued, supported, and empowered:
Flexible Working Hours
Remote Work
Health Insurance
401K Plan
Generous PTO
Professional Development
Career Opportunities
Discover your next role in our fully remote team, where your office is wherever you are.
Job Features
| Job Category | Support |
| Job Overview | Marketplace Software is looking for a software support specialist. You will provide comprehensive technical support via phone and email to our customers. You will work closely with the support team to resolve open issues, and the development team to demonstrate software bugs. A strong customer service attitude is required. This is a fully remote position. |
| Responsibilities and Duties | Provide customers with software support via phone, email, and screenshares in a timely matter. Use of various internal tools to log emails, calls, and open issues. Prioritize and manage several open issues at one time. Update and maintain our help guide by documenting technical knowledge. Reproduce and report software defects / bugs to development team. Assists in testing and implementation of software updates, as well as any associated communication with the development department. Collaborate daily with support and development teams pertaining to software issues. |
| Qualifications | Two or more years of technical support experience preferred. Proficiency in software troubleshooting techniques and methodologies. Ability to communicate clearly and professionally with people over phone calls and emails. Customer-centric mentality. Detail oriented. Experience with QuickBooks is a bonus. |
| Compensation | Salary dependent on experience. 401K Program. Full time work from home position. Paid Sick Leave and PT. Flexible Hours. |
