Sales & CRM
We view Sales and CRM somewhat different than most systems. We are not just a CRM system but we are a Business and Sales Management System which means we view CRM, Customer Relationship Management, as part of every aspect when dealing with a potential customer, an active opportunity, an order in process and a continued relationship after the project is completed.
e-manage |ONE is able to accomplish this because every aspect of a customer, project and service is all done in one system. As things are done statuses are automatically updated, conversions are tracked, forecasting is automatically generation and more.
Managing the customer relationship is not the responsibility of the salesperson but is the responsibility of everyone in your company. Anyone who answers the phone should be able to help, know who they are talking to and have everything they need at their finger tips. That is CRM!
We have also simplified CRM to make it not only a tool for management, which most systems are geared for, but an easy to use and powerful tool for Sales and Support people. It doesn’t have to be so complicated and definitely should require you to enter redundant information in multiple systems